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If contact is made with the customer, the serviceperson will explain the following:

A. The amount of the delinquency;

B. That the serviceperson is there to shut the water off for nonpayment, that if the customer questions the amount payable, the customer has a right to discuss the customer’s bill during city working hours with an employee or officer of the city who is authorized to review disputed bills and correct any errors. If the serviceperson is not so authorized, then the serviceperson will inform the customer where and how an authorized employee or officer may be contacted and that such contact must be made immediately to avoid cutting off water service;

C. That the serviceperson can accept a payment in full by check or money order;

D. That if unable to pay in full, arrangements for partial payment will have to be made by contacting the delinquent billing clerk;

E. That if the bill is not disputed and payment or arrangements are not made within twenty-four hours, the serviceperson will return and shut off the water without further notice. (Ord. 585-79 § 3, 1979.)