A. Customers who disagree with the decisions of city officers or employees after informal conferences shall have the further right to appeal to the budget and finance director, or such supervisory officer as the budget and finance director may designate.

B. Customers who are appealing the decision of the informal conference will not be subject to water shutoff during the appeal proceedings; provided, that undisputed amounts are paid.

C. Appeals resulting from informal conferences must be submitted with the reasons therefor within five business days following the decision from the informal conference. Appeals shall be made in writing and be addressed to the Budget and Finance Director, City Hall, Everett, Washington, 98201.

D. Appeal hearings shall be conducted during the hours of nine a.m. to four p.m., Monday through Friday, within seven business days following appeal of the employee decision.

E. A written decision shall be delivered to the customer by hand or certified mail within three business days following the appeal hearing. If the customer refuses to accept delivery of the written decision or fails to make the payments required by the decision, the city may disconnect the customer’s service without further notice. (Ord. 585-79 § 8, 1979.)