A. For any customer with a disability, the cable operator shall at no charge deliver and pick up converters at customers’ homes. In the case of a malfunctioning converter, the technician shall provide another converter, hook it up and ensure that it is working properly, and shall return the defective converter to the cable operator.

B. The cable operator shall provide TDD/TTY service with trained operators, who can provide every type of assistance rendered by the customer service representatives, for any hearing-impaired customer at no charge.

C. The cable operator shall provide free use of a remote control unit to mobility-impaired customers (if disabled, in accordance with subsection D of this section).

D. Any customer with a disability may request the remote control unit described above by providing the cable operator with a letter from the customer’s physician stating the need, or by making the request to the cable operator’s installer or service technician, where the need for the special service can be visually confirmed. (Ord. 2609-02 § 3(D), 2002.)