5.117.150 Overall quality of service.
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The city may evaluate the overall quality of customer service provided by the cable operator to customers:
A. In conjunction with any performance review provided for in the franchise; or
B. At any other time, in its sole discretion, based on the number of complaints received by the cable operator or the city, and the cable operator’s response to those complaints. (Ord. 2609-02 § 4(E), 2002.)