A. Initiate Recycling Services. Service providers will notify the building owner and/or manager of container(s) delivery date, location of container(s), and days of frequency of collection.

B. Purchase and properly maintain containers and equipment necessary to accommodate proposed system(s).

C. Deliver and place container(s).

D. Provide Collection Services. Containers will be serviced on a regular schedule. If containers must be removed from a site to be emptied, it is expected they will be returned to the site within the same day or empty containers will be left in their place within the same day. All handling and transportation will be in compliance with all federal, state and local regulations.

E. Clean Up and Spillage. The service providers will be responsible for any materials scattered or spillage resulting from the collection operation, and will clean up the area affected within three business hours of notification of the incident. Each truck will carry equipment (such as a broom and shovel) for this purpose. The service providers are not responsible for scattered materials or spillage not resulting from the collection operation. General site maintenance and cleanliness is the responsibility of the site management. The city requests that a missed pick-up be collected within twenty-four hours.

F. Response to Customer Grievances. The service providers will designate a representative to handle customer grievances. It will be the service providers’ responsibility to resolve complaints about property damage, spillage, stolen or damaged recycling containers, a refusal to serve or a missed pickup, payment, and/or other deficiency in service.

G. Process Material. Service providers will be responsible for processing recyclable materials or delivery to a certified recycling processing facility. The processing system is an integral part of collection and must be fully integrated with collection. The system(s) will be capable of processing the previously described recyclable materials to the degree necessary to be marketable. The system will have sufficient capacity to receive, process, and store all materials collected.

H. Transport and Marketing of Materials. The service providers will transport and market recyclable materials. (Ord. 2043-95 § 3, 1995.)