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- Description
- Cable operator customer service standards
- Disposition
-
Codified
- Adoption Date
- 2002
- Affecting
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5.117.010, Policy
(Amended by § 1)
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5.117.020, Definitions
(Amended by § 2)
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5.117.030, Courtesy
(Amended by § 3(A))
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5.117.040, Accessibility
(Amended by § 3(B))
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5.117.050, Responsiveness
(Amended by § 3(C))
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5.117.060, Services for customers with disabilities
(Amended by § 3(D))
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5.117.070, Customer information
(Amended by § 3(E))
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5.117.080, Customer privacy
(Amended by § 3(F))
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5.117.090, Safety
(Amended by § 3(G))
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5.117.100, Satisfaction guaranteed
(Amended by § 3(H))
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5.117.110, Complaints to the cable operator
(Amended by § 4(A))
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5.117.120, Security fund
(Amended by § 4(B))
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5.117.130, Complaints to the city
(Amended by § 4(C))
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5.117.140, Verification of compliance
(Amended by § 4(D))
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5.117.150, Overall quality of service
(Amended by § 4(E))
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5.117.160, Noncompliance with standards
(Amended by § 4(F))
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5.117.170, Procedures for remedying violations
(Amended by § 4(G))
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5.117.180, Severability
(Amended by § 5(A))
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5.117.190, Nonwaiver
(Amended by § 5(B))
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5.117.200, Attorneys’ fees and expenses
(Amended by § 5(C))