Chapter 5.117 CABLE OPERATOR CUSTOMER SERVICE STANDARDS
This chapter is included in your selections.
Sections:
- 5.117.010 Policy.
- 5.117.020 Definitions.
- 5.117.030 Courtesy.
- 5.117.040 Accessibility.
- 5.117.050 Responsiveness.
- 5.117.060 Services for customers with disabilities.
- 5.117.070 Customer information.
- 5.117.080 Customer privacy.
- 5.117.090 Safety.
- 5.117.100 Satisfaction guaranteed.
- 5.117.110 Complaints to the cable operator.
- 5.117.120 Security fund.
- 5.117.130 Complaints to the city.
- 5.117.140 Verification of compliance.
- 5.117.150 Overall quality of service.
- 5.117.160 Noncompliance with standards.
- 5.117.170 Procedures for remedying violations.
- 5.117.180 Severability.
- 5.117.190 Nonwaiver.
- 5.117.200 Attorneys’ fees and expenses.